Privacy Policy
Effective Date: 1 July 2025
https://www.my-wellness-coach.ca
Commitment to Privacy
At My Wellness Coach, your privacy matters. We are committed to protecting the confidentiality and integrity of your personal information, in full compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
What Information We Collect
We may collect the following personal information when you use our website and/or when you participate in our programs and services:
- Contact Information: name, email address, phone number.
- Personal characteristics: age, gender, marital status, cultural/ethnic background.
- Health details: presenting issues, health history, medical/mental health conditions.
- Appointment Details: selected services, appointment dates/times.
- Payment Information: billing details processed securely through Square.
- Usage Data: website interaction logs and booking activity.
For participants in the Metabolic Balance® program, please see further details below.
Appointment Booking
When you schedule appointments through our online booking plugin, your information (e.g., contact details and appointment selections) is securely transmitted to and stored by our calendar integration provider. This is done solely for the purpose of managing your bookings and sending reminders or confirmations.
Payment Processing
We use Square to process payments. When you make a payment online, your financial information is handled securely by Square and is never stored directly on our servers. Please consult Square’s Privacy Policy for further information on their practices.
Purpose of Collection
We collect and use your personal information only for the following purposes:
- To confirm and manage your appointments.
- To prepare and deliver lifestyle and wellness programs.
- To process payments for services rendered.
- To respond to inquiries and improve customer experience.
- To comply with applicable laws and regulations.
How We Store and Protect Your Data
- Your data is stored on secure, access-controlled systems.
- We apply encryption, secure servers, and periodic audits to safeguard your information.
- Only authorized personnel have access to your personal data.
We retain personal data only as long as needed to fulfill the identified purposes or as required by law.
Your Rights and Choices
Under PIPEDA, you have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent at any time, subject to legal and contractual restrictions.
- Request information about how your data is handled.
To make such a request, please contact our Privacy Officer listed below.
Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes to our practices or legal requirements. The latest version will always be posted on our website with the revision date.
Privacy Contact
If you have any questions, concerns, or requests about our privacy practices, please reach out to:
Lucy Lehman
lucy@my-wellness-coach.ca
905-471-1650
Additional Privacy Details for Participants of the Metabolic Balance®
Program
What Personal Information Is Collected?
As part of their participation in the Program, clients will be required to provide certain personal information to the Coach associated with the Program (“Metabolic Balance® Coach”).
When a client subscribes to a Metabolic Balance® program (the “Program”), they must provide their name, email address, mailing address, date of birth, body measurements, data obtained from a scientific analysis of blood samples, information concerning any medications and diseases (“Personal Information”).
How is the Personal Information Used?
The Metabolic Balance® Coach will enter the Personal Information into the online application available on the Metabolic Balance® website. This information is password protected as each Metabolic Balance® Coach has their own personal login.
The Personal Information allows Metabolic Balance® to process and customize a personal meal plan (the “Meal Plan”), and to notify of the Meal Plan’s status.
The preparation of the Meal Plan requires an analysis of the client’s bloodwork in accordance with the Program parameters. Obtaining such data typically requires participants to obtain a blood work requisition and subsequent laboratory analysis. This data analysis will also be used for the purpose of developing the Meal Plan.
The Personal Information will be used for counselling, to obtain payment for counselling, for administrative purposes, and to evaluate the quality of care and service that the client receives.
The Personal Information may also be used to fulfill orders for products or services; to provide reminders of a scheduled appointment or that the client is due for a new appointment; to describe alternative services that may be of benefit to the client or to provide them with offers; to contact clients when necessary; to review site usage and operations; to address problems with the Metabolic Balance website, or other products and services; to protect the security or integrity of the website and related business.
How is the Personal Information Shared?
The Personal Information will be shared with Metabolic Balance® GmbH & Co. KG and any of its associates, contractors, service providers, and employees who may reasonably need access to this information in order to create the Meal Plan and monitor quality assurance, including GET Nutrition Consulting Inc., the National Licence Holder for Metabolic Balance® in Canada.
